FAQs

Q?How can I send you materials needed to write my essay paper?
A.

Please send it to support@custom-essay.com as an attachment stating your order number (Paypal Transaction ID) .

Q?How can I buy an essay from your site?
A.

It is very simple! Visit our order page and complete the order form. Proceed to payment and complete it. That’s all.

Q?How do I know you can do my custom essay paper?
A.

Our professional writers can accomplish any written assignment on any topic and  any academic level. If you are in doubt you can always contact us 24/7 before ordering your custom essay paper.

Q?How can I pay for my custom written essay paper?
A.

We accept payments from all major credit cards: Visa, MasterCard, American Express and Discover, Debit Cards and Bank Accounts via PayPal. Paypal is the biggest and the most trusted payment processor in the World. It’s secure, and takes no time at all.

Q?Is your payment system secure?
A.

For your security we do not handle any financial transactions from our side, all payments are made through PayPal – the biggest and the safest online payment processor in the World. To learn more you can visit PayPal web pages.

Q?How do I get my custom essay paper?
A.

We deliver completed custom written papers by e-mail at no extra cost. Your paper will be delivered before the due time in Microsoft Word Document format.

Q?What is the qualification of you writers?
A.

We are proud of our team of professional writers. We have writers with various academic degrees, from Bachelor’s level to Master’s and Ph. D level, arranged in a number of writing fields. It allows us to individually choose a writer who fits the exact  requirements for writing your paper.

Q?What if I don’t like the paper I’ve received?
A.

If your assignment requires some changes, you are welcome to request a free revision, send us an e-mail with your comments or contact us via live-chat.

If you require significant changes to the original order, we will charge a re-writing fee that  is calculated depending on the complexity of the task.

Q?What is your refund policy?
A.

We provide refunds in two cases: If you paid for one order twice and if we have not found a writer for your order. If you are not satisfied with the paper we do offer free revisions until your custom paper fully meets your expectations.

Please mind: disputing a charge (charge back issue) without contacting the merchant first is treated as a credit card fraud. Both the credit card’s and the holder’s details (name, address, IP address, e-mail address) will be blacklisted and reported to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division)